Email [email protected]

Everything routes through a single address: [email protected]. Ethan, Brooke and Alessandro read it themselves rather than farming it out to an offshore help desk. Turnaround is usually within two business days, Monday through Friday, AEST or AEDT depending on the season. Anything that hits the inbox late on a Friday afternoon typically gets a proper reply by Tuesday, and formal privacy requests are always closed off inside the 30-day window laid down by the Australian Privacy Principles.

You can help us move faster by pasting in the full URL of the page you are writing about and, where it applies, dropping in a screenshot or quoting the exact line you want us to double-check.

Messages we welcome

  • Corrections and updates. Spot something on the site that no longer squares with what a casino genuinely offers on the day you played, and we will retest that specific detail and rewrite the affected section.
  • Reader tips and player experiences. A firsthand account of a KYC check that stretched into weeks, or a support agent who actually fixed the issue, goes straight into our retest queue and can shift a brand's ranking either way.
  • Operator nominations. Casinos are welcome to put themselves forward for review. Our ratings come out of our own hands-on testing, and no slot in a list or star on a scorecard is ever available to buy.
  • Media enquiries. Australian and international journalists, radio bookers and podcast producers should aim for the same address; add "Press" to the subject line so Brooke can pull it out of the queue.
  • Privacy and data requests. These come through the same inbox as well; our Privacy Policy spells out exactly what we hold and how you exercise your rights under the Privacy Act 1988.

Where our help stops

One point deserves to be stated up front: Aussino.org reviews casinos from the outside as an independent Australian publication. We are not an operator ourselves, we hold no player funds, we never touch a reader's bankroll at any stage, and we have no authority to step between a player and a casino when a dispute breaks out. Frozen accounts, missing verification documents and cashouts that are dragging on are matters for the casino's own support team first, and then for its licensing regulator if that goes nowhere.

Casino disputes belong with the regulator, not with us

Where a licensed operator has flat-out refused to resolve a legitimate complaint, escalate it to the regulator that issued its licence rather than to us. Confirm the licence on the authority's public register first, then submit through the correct body: the ACMA (acma.gov.au) for issues affecting Australian players, or the offshore regulator named on the casino's footer, such as the MGA (mga.org.mt), Curaçao GCB (gamingcontrolcuracao.org), Isle of Man GSC (gov.im/gambling), UKGC (gamblingcommission.gov.uk) or Kahnawake Gaming Commission (gamingcommission.ca). That is the channel the operator is legally obliged to engage with, and the only one with any real teeth.

If gambling has begun to weigh on you or on someone close to you, please head over to our Responsible Gambling page. It lists free, confidential Australian helplines along with the equivalents in every market we cover. Adults 18 and over only.